Saturday, December 2, 2017

What Not To-Do As a Waitress in the Restaurant

Working in a restaurant is very fast-paced and the restaurant’s staff must meet the needs of the guests and the needs of the restaurant. It can be very demanding and stressful, especially during busy hours. 

We understand that food will be made wrong, waitresses will sometimes not get the order 100% correct, etc.Mistakes will happen, and we understand that, but when you are a guest at a restaurant, there are certain expectations of the restaurant staff. 

We do not understand or agree with waitresses partaking in rude or unprofessional behaviors that affect the guest’s experience. I came across a great read by Bruce Buschel about things the restaurant staff should never do. 

While reading this, I was surprised at how many things that should not be done, are done by restaurant staff. The restaurant’s success will be decided by the staff and how they treat the guests. 

It is important to ensure the restaurant staff is not giving negative experiences to make the guests not want to return to the restaurant. 

Let’s take a look at Bruce Buschel’s 100 Things Restaurant Staffers Should Never Do Part 1 and Part 2 that was published in the New York Times Blog. We will not discuss all 100 things, but we will discuss some that I have personally experienced that should not be happening as common as they do. 

Number 8: Do not interrupt a conversation. For any reason. Especially to recite special. Wait for the right moment. 

It is rude to interrupt a conversation, period. Not just in the restaurant business, but life in general. This is something that I see every single time I eat at a restaurant. It does not matter if it is a super fancy or super casual restaurant, I see it every time. 

Now it does not happen to me every time, but it does happen to me quite often. Truthfully, it just reduces the waitress’s tip because of the unprofessional behavior. 

Growing up, it is normally taught, “do not interrupt somebody that is talking, if you must, say “excuse me” first and wait for a response.” If you must interrupt the guest’s conversation, at the very least, say excuse me and wait for a response.

Number 32: Never touch a customer. No excuses. Do not do it. Do not brush them, move them, wipe them, or dust them.

I personally do not like people touching me. At all. Not even my close friends and family. The restaurant staff’s job is to be friendly, but you can be friendly without touching the guest. 

We do not want to be touched. Touching the guest is unprofessional. And some people may take it as a form of flirting, which happens more often than it should. 

I was sitting at my table in this restaurant and one of the servers touched the guy sitting at the table beside mine. I believe he was on a date. But let’s just say, the woman that was with him, did not have a nice response to the server. 

Number 34: Do not have a personal conversation with another server within earshot of the customers. 

The servers should either wait to have a personal conversation between co-workers or should do it away from the customers. 

Have you ever waited for a server that is bringing you your drink, but they are taking a long time to do so because they are having a conversation with their co-worker about their plans after work? 

It is quite rude, especially to the guest, but to make them wait? While you are working? For something that is not work-related, it is quite ridiculous. 

Number 49: Never mention the tip, unless asked.

Should the guest tip their waitress? If the service is good, yes. But should the waitress mention the tip to the guest? Absolutely not. 

Although tips are nice, the guest is not required to. As a waitress, go above and beyond, treat your guest great. It increases the chances of receiving a tip. 

But if a waitress was to mention the tip to me, I would not tip them. At all. Because it makes it seem the waitress believes they are entitled to a tip. 

Mentioning the tip just decreases the chances of receiving one. If you receive a tip, you can say thanks. But nothing further. 

Number 76: Do not ask if the guest is finished the very second the guest is finished. Let the guests digest, savor, reflect. 

One of the worst things to do as a waitress is make the guest feel rushed. If a waitress immediately asks me if I am finished, as I am chewing my last bite, I think to myself, can I just sit here for a moment and not be rushed to clear the table? 

I have not even finished chewing my food. Maybe that is just my thinking, but honestly, it is best for the guest to sit there for a few without being asked if they are finished. Please, do not make the guest feel rushed. 

The restaurant staff tends to do things that should not be done quite often. Not only do their actions affect the guest and their experience, but it affects the restaurant and even the servers because of the reduction in tips. 

It is important, as a waitress, to ensure the guests have a wonderful experience. This will make the guests want to come back to the restaurant, but it will also increase the waitresses tip amounts. 

Who does not love more money? So why not? Of course, you can do the bare minimum, but it will not be beneficial. 

Wednesday, November 8, 2017

Service Animals in Restaurants

Have you had a guest enter your restaurant accompanied by an animal? If you are reading this, then you probably have. Understanding how to handle guests that are accompanied by an animal is very tricky due to the laws that protect individuals with disabilities and require a service animal.

Determining if it is a service animal or just a pet animal is difficult because of the laws protecting the individuals with disabilities. There are only certain questions you may ask the quest in your restaurant without violating the laws and their privacy. 

Luckily, must of the time, there will be an indicator that it is a service animal, such as a vest, leash, collar, or harness. In 2011, the Department of Justice implemented revised regulations regarding the Americans with Disabilities Act (ADA). 

It is extremely important to understand the laws associated with service animals to avoid violating the laws and potential lawsuits. For this purpose, we will refer to the updated regulations of the ADA. 

What is a service animal?

The first step to understanding the laws for guests with service animals is to understand what a service animal is. 

Under the ADA, service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. 

The task(s) performed by the dog must be directly related to the person’s disability. Examples of the task service animal perform are:
  • Guiding people who are blind
  • Alerting people who are deaf
  • Pulling a wheelchair
  • Alerting and protecting a person who is having a seizure
  • Reminding a person of mental illness to take prescribed medications
  • Calming a person with PTSD during an anxiety attack

Service animals are trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. 

The tasks a service animal has been trained to do is solely directed towards the person’s disability. Service animals are NOT pets, they are working animals. 

Dogs who provide comfort or emotional support do not qualify as service animals under the ADA. But some State or local governments have laws that allow people with emotional support animals to go into public places. 

Are Service Animals allowed in your restaurant?

“Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go.” 

For service animals to be allowed in public places, especially restaurants, the service animal must be under control. Service animals, under the ADA, must be harnessed, leashed, or tethered, unless the devices would interfere with the service animal’s duties. If it does interfere, the individual must maintain full control of the animal through voice, signal, or other controls. 

Determining if the animal is a service animal. 

If you are unsure that the animal accompanied by the guest in your restaurant is a service animal or the task that the service animal may provide, you are only allowed to ask two questions
  1. Is the dog a service animal required because of a disability?
  2. What work or task has the dog been trained to perform?
If you ask anything more than the two questions, it is violating the law and may be discriminating towards your guests.

These two questions can be asked to determine if the dog is a service animal or not. It is important to not ask more than these questions because it violates the guest’s privacy. 

Things you should not ask the guest with a service animal. 

It is important to understand what you cannot say or do to an individual that requires a service animal. Not only is it against the law, but it is extremely rude and can result in a lawsuit. 

After asking the first two questions that can determine if it is a service animal, you should not ask any additional questions. 

The following questions should be things that you avoid completely when addressing the guest with a service animal. 
  • You cannot ask about the person’s disability
  • You cannot require medical documentation
  • You cannot require a special identification card or training documentation for the service animal
  • You cannot ask that the dog demonstrate its ability to perform the work or task

Can you ask a guest with a service animal to leave?

You cannot discriminate or ask the individual with a service animal to leave just simply because. Even if allergies or fear of dogs are not valid reasons for denying access or refusing service to individuals with service animals. 

There are only two scenarios it is okay to ask the individual to remove the service animal from the premises:
  1. If the dog is out of control and the handler does not take effective action to control the service animal
  2. If the dog is not housebroken
If you do ask the individual to remove the service animal from the premises, you must still offer the individual the opportunity to obtain services without the animal's presence. 

Other Valuable Information. 

There is other stuff that is important when regarding an individual with a service animal. The following are:
  • You cannot isolate the individual from other patrons
  • You cannot treat them less favorably than other patrons
  • You cannot charge fees that are not charged to other patrons without animals
  • The service animals can accompany their handler through salad bars or self-service food lines.
It is important to not discriminate towards an individual with a disability that requires a service animal. 

Understanding what you can and cannot do will allow you to avoid discriminating and avoiding lawsuits. 

Remember, service animals are not pets. They are trained to complete specific tasks for individuals with disabilities. 

Thursday, November 2, 2017

Top Features for Bar or Nightclub POS Systems

It is imperative to have an easy simple, efficient POS system for the success of your bar or nightclub. The POS system is a vital tool for your nightlife business. 

The right POS system will allow more to get carried out every day and run your operation more efficiently. It is the single piece of technology you touch throughout the day, so it needs to suit your unique needs.

If the wrong POS system is selected, it could become very hectic for yourself, your staff, and will even affect your business. 

So, let’s take a look at must-have POS features that will allow your bar or nightclub to conduct business efficiently and smoothly.

Easy Menu Management and Promotions

At a bar or nightclub, it is important to have a menu design that allows the bartenders to move at ease. The quicker they are, the more money and happy customers you will have. 

It is critical for the bar to have a POS that has a menu design perfected for bars. This will allow quick choice by the type of liquor or by the drink. A clear layout that gets what you need right away. 

Most bars will run specials, such as happy hour, to draw customers into their bar or nightclub. A POS system that offers timed promotions is important to have for bar menus. 

This will allow you to input the pricing for happy hour so you will not have to manually discount the drinks during happy hour. 

This will relieve stress from the bartenders because it is one less thing they will need to worry about. Rezku POS offers a menu design that is perfected for bar menus and allows timed promotions. 

The menu design made for bars has another benefit, the Rezku POS’s team members will build the menu for you, taking the stress off of you when trying to build your menu. 

The Rezku POS system allows daily specials, happy hour specials, or timed promotions that are automatically controlled without staff interaction.

Bar Tabs and Preauthorization

The best thing about a bar is not having to swipe your card each time you want a drink, you can just simply open a tab and pay for it at the end of the night. 

This not only allows customers to buy items quicker, it allows the bartenders to not focus on checking out customers as often if there were no bar tabs and have more time available to make drinks.

Moving and Splitting the Check

At bars and nightclubs, customers will often want to buy each other drinks, patrons move to different tables or join other groups, some people leave while others stay, etc. 

This can create the complexity of how to settle their checks when it comes time for them to leave. The ability to split checks and/or move them is one of the most important features to have within a POS system. 

The best bar or nightclub POS system will help you split tickets in a variety of ways: by item, by seat, even splits and custom split amounts. 

And the most flexible POS system will allow you to merge orders, so if someone else decides to pick up the bill, you will simply merge the existing order onto their tab.


Inventory management is one of the most critical POS features for bar and nightclub managers and owners. A stocked bar is a big investment and the primary source of income usually, so it is critical to know what is going on with inventory levels in your bar. 

There are many different features needed for inventory. Rezku POS offers a variety of features for inventory management. Inventory allows you to keep track of receiving, wastage, auto 86, pour cost, and audit inventory.

The receiving feature of inventory allows you to begin tracking by putting in received inventory. The change to the stock levels will be recorded. 

The wastage feature allows you to record the wastage to ensure the accuracy of your inventory. It also ensures your staff is accountable, keeps them honest, and alerts you of issues. 

Auto 86 informs you when you reach the end of your available inventory and will automatically disable depleted products from being bought without manager authorization. 

The pour cost allows cost calculation automatically. This will allow you to discover how many drinks are poured by each bottle and allow you to decide how much to charge to keep your pour cost. 

The audit inventory feature allows you the ability to audit and evaluate how far off your real stock is from what it should be. This will allow you to control the cost.

Bar Modifiers for Drinks

It is important to ensure the guest’s drink is communicated properly and to eliminate errors. In the menu design, it is important to design it the way you want to for it to communicate the guest’s drink preferences. 

Notes and Custom Items

It is hard to communicate inside a bar or nightclub because of the loud music and noise from thelarge crowd. To help eliminate poor communication for the guest’s drink, a POS system that allows custom notes with the orders to help make sure the drinks are the way the guest likes, is critical. The ability to customize will help make the guest feel special.

Recipes with Photos

It is even easier to select the type of drink when there is a clear label and logo for each brand you serve or a high-resolution image of the drink. This will allow the bartender to easily find the drink.

And if the bartender needs a reminder or a cheat sheet, being able to view the recipe for the drink will reduce the risk of error.

It is imperative to have an easy, simple, and efficient POS system for the success of your bar or nightclub. Choosing the best POS system for your business will save you thousands of dollars.

Ensuring that the POS system you choose will allow more to get carried out throughout the day and run your operation efficiently is vital. 

The POS system is the single piece of technology you will touch the most throughout the day. The right POS system will not cause you headaches, instead, it will give you ease of use.

Sunday, October 29, 2017

How will tattoos change the workplace?

Today, the topic of tattoos is a frequent issue that is circling the workplace. We are constantly surrounded by individuals who have tattoos and sometimes, we are not even aware of it. 

The millennials are the reason for the evolving change because they have more tattoos than any earlier generations. Because tattoos are growing in acceptance to society, it is leading to acceptance within the workplace. 

Medical professions, corporate, academic, and much more are accepting tattoos in the workplace because if they did not, they would lose great candidates. 

Just in 2015 alone, more than 520,000 companies changed their dress code policies to allow visible tattoos in the workplace because it creates more hiring options, positive public relations, and better retention rates. 

Although a high amount of companies has changed their dress code policies, many have not. That leads to the question, should tattoos be allowed in the workplace? 

Tattoos have always been around. 

Before we can decide if tattoos are right or not right in the workplace, we need to understand the history of tattoos and where they originate from. 

We need to face it, tattoos have been around since the beginning of human history. Scientific evidence proves tattoos have been a part of the human culture for thousands of years. 

In 1991, German hikers on the Oztal Alps near the border between Italy and Austria discovered the mummified remains of a prehistoric human. 

Carbon dating proved that the human, named Otzi, had been mummified for more than 5,300 years. The interesting fact about Otzi, he had no less than 55 tattoos on his body, ranging from his upper-neck to his ankles. 

Although tattoos have been around for thousands of years, tattoos did not appear in the United States until 1891, when the first tattoo machine was issued to an Irish Tattooist, named Samuel O’ Riley. Samuel opened the first tattoo parlor in the United States in New York City. 

According to the Time Magazine, only about 6% Americans had at least one tattoo. There is a drastic difference compared to today. Tattoos were common amongst sailors, prison inmates, motorcycle gangs, and gang members. 

The tattoos use to be the mark of rebels and individuals who were living on the outskirts of society and operated outside the social center. But what changed? How did tattoos become mainstream to society?

Tattoos are acceptable now, but why?
Tattoos were once frowned upon and our society held prejudices against people with tattoos because of what they use to represent. Tattoos are no longer limited to just sailors, prison inmates, motorcycle gangs, gang members, etc. 

But what was the cause of that? What changed to create the 6% of Americans with tattoos jump to 42% of Americans with tattoos. Society started to accept tattoos because of reality TV and famous people. 

In 2005, the first tattoo TV show, Miami Ink, first aired. This is when the acceptance of tattoos for our society changed. Since Miami Ink first aired, there has been 6 seasons, last season aired in August of 2008, and two spin-offs; NY Ink and LA Ink. 

The tattoo artists of the TV show Miami Ink, NY Ink, and LA Ink became very famous for their tattoo work. This led to famous people wanting to be inked by the tattoo artists. 

The famous people openly displaying their tattoos and being mainstream media icons, it created the society to view tattoos as acceptable. But the rise of acceptance has created issues within the workplace. 

How are employers supposed to approach the topic of tattoos being visible for their employees? First, the employers will need to decide if they want tattoos to be visible to their employees or not. 

It has been proven that people will still conduct business even if the employees of the company have tattoos. 

Employers are trying to decide. 

Corporate America is trying to figure out how to address tattoos policies; if to accept tattoos, or not to accept tattoos. There are various underlying issues that concern employers when making the decision of hiring individuals with tattoos, especially visible tattoos. 

Employers are concerned that individuals with tattoos will not be taken seriously because of them, the image or brand of the organization can be changed or viewed differently, and the concern if tattoos are being perceived offensive or hostile towards others. 

Tattoos are considered a form of expression, which is protected by the U.S. Constitution but does not mean companies must hire you. Tattoos are not protected by any laws. 

The employers that are concerned about tattoos are trying to figure out tattoo policies and how to implement them into the dress code. 

Employers, by law, can restrict the display of tattoos only if it is in their dress code policy and not discrimination. 

Even though employees are afraid their customers will not be involved if employees openly displayed their tattoos, a Fox News Survey found that 96% of Americans claimed tattoos would not change anything if they are receiving quality services. 

Tattoos will have an effect on jobs. 

If the employers do not accept tattoos, it will eventually have negative impacts. It is pretty simple as to why the millennials. 

The millennials are becoming of working age and they have the most tattoos compared to other generations. The biggest impact that tattoos may affect in the workplace is recruitment. 

People with tattoos will begin to turn down jobs due to the strict tattoo regulations for the dress code policies. 

Business will lose chances of finding qualified, experienced, and skilled employees because of their strict regulations on tattoos. 

Businesses are already seeing the impacts. Disney had to change their recruitment policies and dress code due to the issue of not finding enough qualified individuals without tattoos. 

The U.S. Military has the highest percentage of employees with tattoos, the U.S. Navy even changed their tattoo policies to allow bigger and more tattoos in hopes to recruit millennials. 

But businesses are seeing the positives from accepting tattoos. PetSmart changed their policies to allow visible tattoos if they were not vulgar. 

The results achieved by doing this was not expected. PetSmart gained over 20,000 social media followers, thousands of new website backlinks, and a press value of over $500,000 because magazines, televisions, and newspapers covered their story. 

Sailors, prison inmates, motorcycle gangs, etc., are not the only ones with tattoos anymore; CEO’s, bankers, business owners, lawyers, doctors, and even pastors have tattoos now. Companies will need to change their policies eventually or their business will suffer.

Only 4% of individuals that have tattoos have faced discrimination. While 76% of employees felt tattoos would hurt their chances with job interviews, 73% of employees say they would hire staff with visible tattoos. 

Tattoos in the workplace will show diversity, acceptance of different beliefs, etc. Tattoos are unique to individuals and can be a form of an expression of who they are, what they believe in, and cherish. 

Individuals that have tattoos will be judged regardless of how accepted tattoos are in society. It could be positive, or it could be negative. Tattoos are everywhere, regardless if you like tattoos or not, they are everywhere because of the millennials and being a part of mainstream media. 

A polled of surveyed adults displayed that they do not display tattoos as unprofessional. Tattoos do not justify how hard of a worker an individual is or how efficiently they can do their job. 

A strong work ethic, character, and values are in high demand, especially in the workplace. Professionalism is not based on how you look, it is based on how you treat others. 

In the United States, tattoos are becoming disconnected from unprofessional stereotypes. Personally, tattoos are fine to me. I would not judge an employee based on their tattoos. It does not define their work ethic to me.

What do you think of tattoos in the workplace? Would you refuse service because the employee has tattoos? If so, why?