Working in a restaurant is very fast-paced and the restaurant’s staff must meet the needs of the guests and the needs of the restaurant. It can be very demanding and stressful, especially during busy hours.
We understand that food will be made wrong, waitresses will sometimes not get the order 100% correct, etc.Mistakes will happen, and we understand that, but when you are a guest at a restaurant, there are certain expectations of the restaurant staff.
We do not understand or agree with waitresses partaking in rude or unprofessional behaviors that affect the guest’s experience. I came across a great read by Bruce Buschel about things the restaurant staff should never do.
While reading this, I was surprised at how many things that should not be done, are done by restaurant staff. The restaurant’s success will be decided by the staff and how they treat the guests.
It is important to ensure the restaurant staff is not giving negative experiences to make the guests not want to return to the restaurant.
Let’s take a look at Bruce Buschel’s 100 Things Restaurant Staffers Should Never Do Part 1 and Part 2 that was published in the New York Times Blog. We will not discuss all 100 things, but we will discuss some that I have personally experienced that should not be happening as common as they do.
Number 8: Do not interrupt a conversation. For any reason. Especially to recite special. Wait for the right moment.
It is rude to interrupt a conversation, period. Not just in the restaurant business, but life in general. This is something that I see every single time I eat at a restaurant. It does not matter if it is a super fancy or super casual restaurant, I see it every time.
Now it does not happen to me every time, but it does happen to me quite often. Truthfully, it just reduces the waitress’s tip because of the unprofessional behavior.
Growing up, it is normally taught, “do not interrupt somebody that is talking, if you must, say “excuse me” first and wait for a response.” If you must interrupt the guest’s conversation, at the very least, say excuse me and wait for a response.
Number 32: Never touch a customer. No excuses. Do not do it. Do not brush them, move them, wipe them, or dust them.
I personally do not like people touching me. At all. Not even my close friends and family. The restaurant staff’s job is to be friendly, but you can be friendly without touching the guest.
We do not want to be touched. Touching the guest is unprofessional. And some people may take it as a form of flirting, which happens more often than it should.
I was sitting at my table in this restaurant and one of the servers touched the guy sitting at the table beside mine. I believe he was on a date. But let’s just say, the woman that was with him, did not have a nice response to the server.
Number 34: Do not have a personal conversation with another server within earshot of the customers.
The servers should either wait to have a personal conversation between co-workers or should do it away from the customers.
Have you ever waited for a server that is bringing you your drink, but they are taking a long time to do so because they are having a conversation with their co-worker about their plans after work?
It is quite rude, especially to the guest, but to make them wait? While you are working? For something that is not work-related, it is quite ridiculous.
Number 49: Never mention the tip, unless asked.
Should the guest tip their waitress? If the service is good, yes. But should the waitress mention the tip to the guest? Absolutely not.
Although tips are nice, the guest is not required to. As a waitress, go above and beyond, treat your guest great. It increases the chances of receiving a tip.
But if a waitress was to mention the tip to me, I would not tip them. At all. Because it makes it seem the waitress believes they are entitled to a tip.
Mentioning the tip just decreases the chances of receiving one. If you receive a tip, you can say thanks. But nothing further.
Number 76: Do not ask if the guest is finished the very second the guest is finished. Let the guests digest, savor, reflect.
One of the worst things to do as a waitress is make the guest feel rushed. If a waitress immediately asks me if I am finished, as I am chewing my last bite, I think to myself, can I just sit here for a moment and not be rushed to clear the table?
I have not even finished chewing my food. Maybe that is just my thinking, but honestly, it is best for the guest to sit there for a few without being asked if they are finished. Please, do not make the guest feel rushed.
The restaurant staff tends to do things that should not be done quite often. Not only do their actions affect the guest and their experience, but it affects the restaurant and even the servers because of the reduction in tips.
It is important, as a waitress, to ensure the guests have a wonderful experience. This will make the guests want to come back to the restaurant, but it will also increase the waitresses tip amounts.
Who does not love more money? So why not? Of course, you can do the bare minimum, but it will not be beneficial.